Business Engineering
Business Engineering is about structuring and designing your business operations to become a machine, delivering a reliable repeating cycle of value generation for your customers - it is simply about doing things right - finding the optimal path through the various necessary operations in business to create maximum value at minimal cost. It encompasses consideration of how the organisation is structured, what business functions are necessary, which functions are grouped and managed together, how those functions are measured, what processes they operate, and whether those processes are optimal.
For example, in most businesses the Credit Control function is allied to the Accounts function within Finance. Is this optimal within your business, or just a historic convention? The Credit Control function is about engaging customers to pay for the goods and services they have been sold - arguably it is merely the completion of the sales activity and in some businesses should be contained within the Sales side of the business - Credit Control is a customer-facing operation, and the manner of its execution has significant bearing on an organisations' relationship with its customers and whether or not they are likely to be repeat customers.
Business Engineering is about the Why, What and How of our business operations. SBA's consultants bring fresh thinking and wide experience of managing significant businesses, and can assist you in:
- Optimising the structure of your business
- Breaking 'silos' and developing a horizontally integrated business
- Focusing on doing what you need to do, and eliminating the non-productive
- Refining and re-designing your business processes (sometimes described as Business Process Re-engineering (BPR))
- Developing and using effective management measures and key performance indicators (KPIs)
- Connecting your workforce to your customers' goals
For a productive conversation about what you want to achieve, pick up the telephone and give us a call.
