Field Service Management
FSM - Field Service Management. Field Service Management systems are amongst the most complex of all enterprise systems to implement, simply because Field Service is such a diverse discipline. There are no standard practices, no rules, each organisation approaches Field Service Management differently dependent on the requirements of the organisation and its customers. The Field Service Management requirements of a B2C organisation supplying consumer white goods are very different to those of a B2B supplier of 'mission critical' equipment.
SBA's Steve Burrows is an acknowledged expert on Field Service and Field Service Systems. He has presented and lectured on the topic to major conferences, professional gatherings and management students. As a director of a major UK field service operation he has deployed all the current types of field service technology, including Field Service Management systems, Mobile data for engineers, Vehicle Location, Automated Scheduling, Technical Documentation etc.
Steve can help you in
- Selecting your Field Service Management systems
- Supporting the implementation of the systems
- Training your managers, call-takers, and engineers to get the best from the systems
- Developing reporting and management information
- Setting and managing through service KPIs
With many years hard-earned practical experience, culminating in the winning of the National Customer Service Awards "Award for Field Service Management" Steve can lift your field service operation to be amongst the best in the UK. To contact him please call us.
